Looking for a new career opportunity?

We are always looking for great people to add to our team! Here are our current openings.

Operations Liaison

Mission: To increase revenue and profitability margins by becoming a valuable partner to the clients we serve. This will be achieved through continual team development, improved efficiencies, and by always giving the clients a reason to choose Red Letter as their trusted technology partner. 

Responsibilities:  

  • Schedule client installations and service calls 
  • Communicate with Staff and Clients through entire project 
  • Perform site inspections when needed 
  • Move projects through the Red Letter process 
  • Attend weekly department head meeting 
  • Liaison with key customer MPS for all communication and projects 
  • Oversee project budgets, timelines, and forecasts 
  • Oversee the Field Techs 
  • Prepare equipment and inventory for Field Techs 
  • Lead the Field Techs weekly meeting. 

Outcomes:  

  • Schedule teams efficiently and effectively to increase margins and reduce waste  
  • Provide projections for installation days of work and dollar amounts 
  • Maintain effective relationships with clients and technicians 
  • Resolve complex problems in a timely manner and seek optimum solutions 
  • Work with executive team on Visioning and Strategies 
  • Contribute to team effort 

Competencies: 

  • Loyal to our customers and our team…to a fault 
  • Familiarity with 6 pillars 
  • Able to plan, organize, and schedule all installation and service jobs efficiently 
  • Attention to detail. Both outwardly and inwardly. Service delivered with excellence 
  • Professional image. Always present a world-class image to our team and clients 
  • Efficiency. Produce significant output with minimum errors. 
  • Proactively look for new ideas and opportunities 
  • Able to build high-level trust with team and clients. 
  • Communication and listening skills. Always listen first to understand, then to communicate clearly and efficiently. 

Audiovisual and Events Specialist

Red Letter is a complete audiovisual and events integrator, focused on delivering the right solution that is customized for our client’s location and live events. 

What we are looking for:

A complete guru in the audiovisual and live events industry. A person that is passionate about A/V technology, able to listen to the needs of the client, and create a great solution to meet those needs. Detail oriented is a must, as this person will be working with the Red Letter team along with direct interaction with our clients from design to completion.

What you will be doing:

  • A/V & Events Designs: Working directly with the sales team to design both A/V solutions for their facilities and live events of all sizes.
  • Creating Estimates: Evaluating project requirements, equipment needed, and labor costs to create accurate estimates and scope of work that will be presented in formal proposals to the end client by the Business Development Team. 
  • Live Event Support: Provide complete live event support from setup to tear down. Make sure all A/V and livestreaming equipment is tuned and running optimally. 
  • Site visits with sales team: On larger projects you will be asked to go on a site visit with the sales team to evaluate the location and collect relevant information for the design, scope of work,  and estimating process.
  • Assisting sales team with presentations: If the size of the project warrants it, you will be asked to attend the proposal meetings to answer technical questions regarding the proposed A/V system or event support.
  • Building Client Relationships: Develop relationships built on trust by taking care of the client to a fault…every time.
  • Conduct Client Trainings: Meeting on-site with the clients to provide training on the operation of their new A/V system.
  • Continual Growth: Always expanding your knowledge and skill set in A/V and events related hardware and software. Willing to attend industry training and certification events and trade shows.

Compensation:

Salary based on experience.

Benefits: 

  • Paid time off
  • Health Insurance
  • Simple IRA 
  • Profit sharing 
  • Plus working with a leadership team that cares about you and your family!