Red Letter is growing. Whether you are a student starting your career, someone deciding to change careers, or choosing to expand your experience in the technology industry, we have a seat for you.
L1 Technician Scorecard
Mission:
To increase revenue and profitability margins by becoming a valuable partner to the clients we
serve. This will be achieved through continual team development, improved efficiencies, and by
always giving the clients a reason to choose Red Letter as their trusted technology partner.
Responsibilities:
● Setup and install security cameras, A/V and phone systems.
● Assist with live events.
● Support for clients’ technology systems.
● Setup and maintain network infrastructures.
● Assist with cabling projects.
● Terminate and test fiber and copper cabling.
● Daily reports in ticketing software.
● Keep up to date with the latest technology and software.
Outcomes:
● Establish and maintain effective relationships with clients
● Resolve complex problems in a timely manner and seek optimum solutions
● Contribute to team effort
● Prepare reference material for clients by writing operating instructions
Competencies:
● Loyal to our customers and our team…to a fault.
● Organization and planning.
● Attention to detail. Both outwardly and inwardly. Do not overlook details so that all
projects and services can be delivered with excellence.
● Professional image. Always present a world-class image to our team and clients.
● Efficiency. Produce significant output with minimum errors.
● Proactive. Looks for new ideas and opportunities, independently.
● Trust. Able to build high-level trust with team and clients.
● Communication and listening skills. Always listen first to understand, then to
communicate clearly and efficiently.
Sales Rep Scorecard
Mission:
To increase revenue and profitability margins by developing and maintaining strong and healthy relationships with current and new clients. Red Letters’ goal is to make our clients’ lives better by making technology simple for them to use in their businesses. Our desire is that our clients become raving fans and refer Red Letter to their connections.
Responsibilities:
- Manage sales pipeline and forecast
- Qualify and manage in-bound sales leads
- Exceed monthly cold calls and prospecting goals
- Monthly/Quarterly and/or annual follow ups with current client base as determined
- Assist Business Development Director
- Creating and implementing an individual sales plan
- Respond to RFP’s
- Proposal negotiations with prospective clients
- Tracking sales process through Red Letter CRM
- Quarterly check-ins with Business Development Director
Outcomes:
- Active role in achieving overall company sales goals
- Establish and maintain effective relationships and communication with clients
- Resolve complex problems in a timely manner and seek optimum solutions
- Contribute to overall team culture
- Prepare presentation and proposal material for clients
Competencies:
- Loyal to our customers and our team…to a fault.
- Organization and strategic planning.
- Attention to detail. Both outwardly and inwardly. Do not overlook details so that all projects and services can be delivered with excellence.
- Professional image. Always present a world-class image to our team and clients.
- Produce significant output with minimum errors.
- Look for new ideas and opportunities, independently.
- Able to build high-level trust with team and clients.
- Communication and listening skills. Always listen first to understand, then to communicate clearly and efficiently.
